Frequently Asked Questions

Please click on the link below for answers to our most frequent FAQ's:

Program FAQ's

Company FAQ's

 

What kind of computer or operating system do I need to use Evolution Health programs?

Evolution Health software platforms and tools are designed to operate on the most commonly used personal computers and operating systems. Whether you are participating in a Evolution Health beta program or private-label program you will need to meet the following base requirements:

System Requirements:

  • Windows 98 (1st and 2nd edition); or
  • Windows ME; or
  • Windows NT (service pack 6a); or
  • Windows 2000 (service pack 3); or
  • Windows XP Home Edition.

Other Requirements:

  • Windows XP Professional (service pack 1); and/or
  • Windows 2003 Server Editions; and
  • Microsoft .NET Framework Version 1.1 (by clicking the following link you will find out if you have the Microsoft .NET Framework installed. Should it not be installed on your computer you can install it from this link: Microsoft Windows Update.

Why am I getting an error message that says that I have to install the Microsoft .Net Framework?

To use Evolution Health tools you need to have the Microsoft .NET Framework installed on your computer.

By clicking the following link you will find out if you have the Microsoft .NET Framework installed. Should it not be installed on your computer you can install it from this link: Microsoft Windows Update Microsoft Windows Update.

 I want to give back – how can I help support the Alcohol Help Center?

We realize that other companies charge membership fees for programs or services that are similar to those offered by Evolution Health. Evolution Health does not charge membership fees for use of our beta programs.

You can help support the AHC in one of the following ways:

  1. Sign up and help other members in our Support Groups.
  2. Contact your insurance company, HMO, federal/state/provincial/municipal organization and ask them if they are a Evolution Health partner.

How do I change my email address, password and/or nickname?

To change your nickname, email or password log in to your account. Go to the Forums page. Once there, you will see the discussion forums. On the top right hand side of the forums box you will see four hyperlinks. Click on Your Personal Profile link; where you can change your information.

How do I add an image (avatar) to my posts and profile?

To add an image (avatar) to your profile and posts, log in to your account. Once logged in, click on the Forums page. Above the discussion forums, on the right hand side of the page, you will see four hyperlinks. Click on the Support Group Options link. Here you can upload a picture using the Browse button. This button allows you to search for a picture saved to your computer. The picture you choose must be smaller than 50KB. Be sure to select Yes to the statement “Show your picture icon”. Lastly, click the Submit my Changes button to ensure the changes are saved.

How do I change my signature, occupation and hobbies?
 
Log in to your account using your email address and password. Once logged in, click on the Forums page. Above the discussion forums, on the right hand side of the page, you will see four hyperlinks. Click on the Support Group Options link. Here you can edit your information. Click the Submit my Changes button to ensure the changes are saved.

What is the Blood Alcohol Calculator and how do I use it?
 
The Blood Alcohol Calculator is a tool that estimates how much alcohol is in your blood stream. It can also be used as a rough estimate of how intoxicated you are or should feel. You will find the Blood Alcohol Calculator in your Toolbox.  Add your weight, number of drinks you’ve consumed and how many hours ago you had your first drink and the calculator will tell you your blood alcohol level and what physical symptoms you can expect to experience.

Where can I submit a testimonial?

If you would like to submit a testimonial please send it to our feedback section. You can also upload a testimonial YouTube video of yourself to your profile. Be sure to notify us of this addition through the feedback section.

What is the Instant Messenger and how does it work?
 
The Instant Messenger is a messaging platform that allows registered members to chat with each other in real-time, privately, and one on one. Once logged in, you will find the Instant Messenger on the Forums page. Above the forums on the left hand side you will see a Launch button next to the text, “The new and improved AHC Instant Messenger”. Click the Launch button to begin. Once launched, you will be able to add members by clicking the Add Contact hyperlink. Use a member’s username to search for the member you would like to add. Also, when in the support groups, you will notice a blue Add to Buddy List button under a member’s information on a post they created. You can also use this button to add members to your Instant Messenger.

How do I make a goal public to share with other members?
 
By making your goals public, you help inspire others and motivate yourself. To add your goal to our list of member goals log in to your account. Once logged in, click on the Toolbox page.  On the left hand side of the page, you will see Getting Started in the menu.  Click on the + sign to expand the list.  Then select Member Goal, on this page you can submit your goals!

What is the Daily Diary and how do I use it?
 
Your Diary is an excellent way to track your progress.  To find your Diary log in to your account and click on My Diary in the top navigation bar.  Once there you will notice a calendar.  Click on Create Entry on the date you would like to record information.  Here you can record if you have had any drinks and if so, how many.  You can also record notes and observations.  You can then access your past recordings and graphed results on the Diary main page. 

How do I post in the forums?
 
Posting in the forums is a great way to give and receive support.  Many members of our support group say it is one of their favorite program tools!  To post in the forums you will need to log in and go to the Forums page.  Once there, you can choose to participate in a thread (discussion) that has already been created or create a thread (discussion) of your own.
  • To create a new thread (or discussion) click on a relevant topic and then select the Start New Discussion hyperlink on the top left hand corner of the thread list.  
  • To reply to a discussion that has already been created, once in the thread, click on the Reply to this Discussion button on the top left hand side of the page.

How can I search for messages in the support group?
 
You can use the Search Messages link on the top right hand side of the forums. In the search messages page you can search for threads by key words. Be sure to click the Search Now button instead of pressing enter.

How can you offer your programs for free?

The information age has provided us with the exciting opportunity to positively impact health care outcomes on a worldwide scale. Evolution Health's high-reach, low-cost and personalized approach to health care facilitates anonymous communication between patients, health care professionals and academic researchers. This public version of our Alcohol Help Center software platform is designed to:

  • Collect anonymous efficacy and clinical data that is used in validating the effectiveness of our software platforms.
  • Test new software and software upgrades.
  • Ensure software is compatible with an international and culturally diverse, non-targeted user base.
  • Exhibit Evolution Health's goodwill by offering the beta version of software upgrades at no cost to the end user.
  • Collect anonymous efficacy data which is used in our scientific research.

Private label versions of Evolution Health programs are built to client specifications of clients and are designed incorporate unique brand identities, tailored messaging and unique access URLs. If you are interested in becoming a client or partner, please click here.

Evolution Health clients include providers, payers, government health agencies, pharmaceutical companies, employers, non-profit organizations, hospitals and e-health providers.

How does Evolution Health determine who is eligible for Support, or who can use Evolution Health Support Groups or Support Services?

All are welcome to participate in Evolution Health Support Groups provided that they abide by the terms and regulations within our Support Group User Agreement.

Evolution Health Support Staff enforce a strict "three-strike" system within our Support Groups. We immediately remove a member’s posting privileges on the third notification that they have defaulted on terms and regulations of our Support Group User Agreement. In these situations members are permitted to continue to read messages within our Support Groups but their posting and Instant Messaging privileges are removed. We do not allow visitors to re-register for our programs once they have had their memberships revoked.

Evolution Health reserves the right, at any time and without notice or justification, to remove a member’s ability to post, use our Instant Messaging services or participate in any aspect of our programs.

What happens to any personal information that I submit when using this program?

Your personal information is grouped with personal information of other users. We analyze usage patterns and cumulative clinical and demographic data to improve our software, and for no other reason.

Why is the Alcohol Help Center not promoted?

The Alcohol Help Center is not a marketing tool, and no goods or services are sold via www.alcoholhelpcenter.net. As such there is no need for Evolution Health to promote the program.

Company FAQ's

How can I get a job with Evolution Health?

Please visit our Corporate Website for more information on how to become a member of the Evolution Health team.

Is Evolution Health a technology company or a health care company?

Evolution Health programs are developed using Evolution Health methodology, which is a collaboration procedure involving key input from clinicians, researchers, experts in technology, program sponsors, and active members within our support communities.

Is Evolution Health a public company?

Evolution Health is a privately help corporation.

I'm a researcher or Opinion Leader and I would like to do some research with Evolution Health – how does this happen?

Evolution Health undertakes several research partnerships per year. Depending on your experience, both technical and clinical, there are opportunities to work with us. If you are interested in working or partnering with Evolution Health please contact us through our Corporate Website.

I live in a country that has limited social health care services. How can I make your programs available for people who live in my country?

Evolution Health offers discounts to government-run or government-sponsored (non-profit) organizations. Depending on the size of your organization you may consider becoming a Evolution Health research partner. Please visit our Corporate Website for more information on how to become a Evolution Health partner.

I'm interested in having a Evolution Health representative speak at a conference. How do I contact Evolution Health?

Please visit our Corporate Website.

I run a non-profit organization and I would like to have a version of one of your programs. Can you help me?

Evolution Health offers discounts to non-profit organizations. Depending on the size of your organization you may consider becoming a Evolution Health research partner. Please visit our Corporate Website for more information on how to become a Evolution Health partner.